osTicket is a widely-used open source support Ticket System. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Features
osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;
Web and Email Suppport
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
Auto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
Canned Replies
Predefined responses for frequently asked questions.
Internal Notes
Add internal notes to tickets for staff
Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Role-based Access
Control staff's access level based on groups and departments.
